DEPOSITS

Once an Order has been placed - the deposit requested will be deemed non returnable. This is because we have to transfer the Money to the Factory before they start production on any piece of furniture . If - for any reason the Purchaser decides that they want to change the specifications after payment of the deposit - we will try to satisfy their requests if at all possible. This will not be possible if the production process has begun on the piece - for obvious reasons and Finesse accepts no liability if this should happen.

PAYMENT
For your own security we recommend that you pay by Credit Card as this affords extra security for you. Once your payment has been made - we transfer the funds to the factory to start production. Payments once made are not refundable - however we may at our discretion issue a refund if the funds have not been transferred to the factory for production to start. In the event that we do decide to issue a refund then we reserve the right to reclaim the processing fees which we are charge by the Credit Card Company. On GBP Payments we are charged 2.5% processing fees for taking a payment - and on US$ we are charged 3% for taking a payment.

COLLECTION OR LOCAL DELIVERY INTO YOUR HOME

Balance payments are required before delivery or collection of the goods. Once the funds have been cleared - your furniture can be collected from our warehouse if this is the option you chose - or if we are delivering by hand e - as soon as the funds are cleared - we will arrange the onwards delivery for you.

On local deliveries - our drivers are permitted to carry in the product for you. All fittings such as brass handles are supplied inside the cupboard doors in bags. It is not the responsibility of our drivers to fit handles due to the time it takes to screw them all in. This also applies to the fitting of adjustable shelves in cupboard units.

DELIVERIES OUTSIDE OF OUR LOCAL AREA OF CRATED FURNITURE

We require payment in full of all consignments which are to be sent out by our Freight Forwarding Agents before the goods leave our warehouse.

All deliveries outside of our local area will be handled by our Freight Forwarding agents. The quotations are based on them delivering the furniture TO YOUR DOOR . They are not paid to carry the furniture out of the crates into your house - so please do not ask for this service as they are not Insured for this.

Most drivers are courteous and helpful - and if you wish to make a personal arrangement with the driver - this is fine - but it is not covered in the quotation for home delivery - which is quoted " To your Door " . As the furniture is very heavy - we suggest you arrange for extra help to unload the products from the crates into your home if this is a problem . All fittings such as brass handles are supplie inside the cupboard doors. It is not the responsibility of our drivers to fit handles due to the time it takes to screw them all in. This also applies to the fitting of adjustable shelves in cupboard units.

LATE FINAL PAYMENTS

In the event of your final balance payment not being made by the date when the furniture arrives with our Freight Handlers - we reserve the right to charge Storage on a daily rate until such time as the final payment is made - if it is charged to us.

The freight handlers are normally extremely helpful and are always happy to ensure you get your delivery at a convenient time to suit you as long as we have released notes to them ( which we do as soon as payment is received ). They will be as flexible as you need when arranging delivery.

We have only ever received charges where our customers have failed to pay us which has resulted in lengthy additional storage by our freight handlers.

In these circumstances where they end up storing furniture because we have not been paid - then the charges may be applied - and in turn we will require full payment of the balance payment and any storage charges incurred due to late payment - prior to release of the goods.


LEAD TIMES

All lead times given are approximate - and can only be given once we have placed an order for a container load. Due to the nature of our Business - it can sometimes take a long time to fill a container - but this is outside of our control.
The goods are made abroad and then have to be shipped and Customs cleared - so we can never be specific about delivery dates.

We will however give a good estimate based on the information supplied to us by the factory if required. If you ask us to assess an approximate delivery date at the point when you order - we will endeavour to be as accurate as we can based on previous experience - but this information will only ever be a guess - based on the container status at the time. We cannot be held responsible for variance in delivery time to any suggested dates - as there are too many factors in the process of manufacturing your furniture - through to shipping avaiablility etc - which can affect the final lead time.



LEAD TIMES ON CONTAINER FROM POINT OF ORDER

Normal lead times from the point where we order a Container are ( approximately ) 2 - 3 weeks to build and finish the furniture - and around 3 - 4 weeks to freight to the UK. These are approximate lead times only as all of our orders are built to customers specifications - so we cannot be liable for any time variation caused by matters outside of our control.

TUNG OIL FINISH

The Tung Oil finish on our furniture is produced by hand. Whilst our samples give an idea of colour - we cannot guarantee the final colour being identical - as the pigments in each batch of oil will vary - and the effect will vary depending on the tone of the wood used for each piece. It is also not uncommon for rosewood grain to have different tones and sometimes texture variance . As wood is a natural product - this is an accepted fact.

IN THE UNLIKELY EVENT OF PROBLEMS ON DELIVERY

We bring all furniture into the UK on sealed containers with all furniture being pre wrapped and packed by the factory. We never unpack furniture until we arrive at a customers house to ensure that it travels well protected. If there is a problem with any of the furniture when it is unpacked - we will offer you the following options in the following order.

Option 1
Offer to take it back and replace it for you if it has been made incorrectly This gives you the right to refuse to accept the goods as they are not to your specification - and we will replace them for you to your spec as soon as possible or issue a refund if you prefer.We will not unload the goods - but simply take them back and reject them to the factory if this is your choice.

Option 2
If you choose to keep the furniture having seen the problems with it - then we will carry the goods into your house and unpack them for you. We will then on our return e mail the factory and advise them of the problems - and obtain a discount from the factory for your inconvenience. Once you have opted for us to carry the furniture into your house - the delivery will be considered good - and you may not later change your mind and attempt to reject the goods.

Option 3
If the furniture is correct to your order specifications - but you do not like it when it arrives - we do not accept any liability whatsoever as it is your responsibility to check the specification carefully at point of order.

Option 4

If the furniture is damaged when unpacked - it will of course be insured. Please advise us immediately and we will make contact with the Insurance Agents to notify them of the damage. It can take a while after notification of damage before we get clearance to get the repairs made - as with all insurance claims - and repairs will never be started without clearance from the Insurance Agent first - in case they need to vist and assess the level of damage for themselves.

We will not be able to offer an immediate replacement as all orders are built to specification - but we will make contact with the UK Insurance agents on your behalf to arrange a visit by them to inspect the damage ( wherever this is deemed to be the requirement by the Insurance agents ) . They will then contact the Insurance company to report damage from where the decision will be taken by the Insurers on which is the best way to remedy the problem. As you can appreciate - we are furniture importers and not an Insurance company - but we will always endeavour to pursue claims on your behalf as best we can to ensure a satisfactory outcome. Normally this will be by way of either a French Polisher to repair minor damage - or if necessary ( where sanctioned by the Insurance company ) a replacement to be made and shipped to the UK on our next container order. This will always be the way in which replacements will be sent to the UK due to the prohibitive cost of freighting single items to the UK from the factory - so please do not expect an Immediate replacement - as the unit will need to be remade, refinished, packed and freighted. Our prices reflect this style of service and not Air Freighting of replacements should they ever be required ( in the rare event of a problem. )

FLOATING CENTRE PANELS
With the Floating Centre Panel method of construction - it is normal for a little shrinkage or expansion to occur when the furniture is placed into a centrally heated house - as it settles. This results in an exposed area of wood alongside the centre panels. We recommend leaving the furniture for 3 months. By then any movement should have happened - and a French Polisher can be called in to touch up the exposed surface with the stain from our repair pack. Once this has been done once - it will normally never need doing again.

THIS IS PERFECTLY NORMAL AS THE PRODUCT IS SOLID WOOD !!!

All solid wood will expand and contract a little with temperature changes.It is a natural product and will move until it settles in the humidity of your home We recommend leaving the furniture to settle for around 4 months - after which time it will have stabilized. A good French polisher can then come and touch up the lines around the edge of each panel to cover the shrinkage marks. The shrinkage will only normally ever occur as the rosewood furniture acclimatizes to your home surroundings - and once it has been polished out should never occur again. This also applied to ridges and minor warpage around the edge of panels during shrinkage. They can be taken down by a French Poliser with fine grade 000 wire wool and polished out invisibly - so no not worry if shrinkage occurs

FAILURE TO COLLECT AND PAY FOR THE GOODS / PAY THE BALANCE OF THE INVOICE ON ARRIVAL IN THE UK
If you for any reason to change your mind - and do not want to collect and pay for the furniture on its arrival in the uk - or to pay prior to your home delivery - we reserve the right to " Claim Ownership" of the furniture by reason of default - and to sell the furniture on to recoup our losses on the balance payment. This would only be done after an e mail clearly informing you of our intentions - to absolve us of any blame for taking such actions should it ever become necessary.

We normally are happy to work with our customers to ensure they get extra time if requred to collect and pay for the furniture which they have ordered.