We will supply a quotation from your enquiry. We deal directly with one Factory in China with whom we have been dealing since 1993 - and have built a strong and trusted relationship with them.They have made and shipped furniture worldwide to our customers who are always delighted with the quality of work - as can be seen from testiomonials here
The factory will offer a quotation with 2 options for payment. Payment can be made by Bank Transfer - or by Credit Card in the form of a Paypal Invoice. This offers you full credit card protection but costs a little more.
Your contract will be with the factory direct - not with Finesse Furniture Ltd.
The factory will raise an invoice for payment for payment by Paypal or Bank Transfer
Small items 100% with order
Larger items 30% with order as a deposit
70% balance to be settled when the furniture is ready to ship
We will be your point of contact throughout the transaction - and we will act as intermediary from start to finish on your behalf dealing with all e mail queries between yourself and the factory. For this we are paid a commission by the factory.
There is no additional cost to you over and above the quoted price.
Once the order is placed and initial payment made it will take around 8 weeks to manufacture the furniture and apply the top finish.
Once this is done - the factory will send photos for approval before packing. Please note colours are shown on our site by way of photograph as an indication. No responsibility for variations in colour on arrival as the photographic colour be accepted - colours can vary to what you will see in your own home due to lighting variations. Also with Wood colours the substrate on each piece of furniture may have different grains and this affects the surface colour.
All documents including your insurance policy will be sent to your home by Air Mail at this point ready for collection from the port on arrival.
The factory will deliver the goods to the port once made and crated, A Vessel will then be assigned to carry to goods back to the UK .
You will be notified of the Name of the Vessel - Sailing Dates and approximate ETA of the furniture in the UK ** This can vary weather is bad en route to the UK.
DELIVERY LEAD TIMES.
POSTAGE OF SMALLER ITEMS **
Sometimes due to matters beyond our control - postal shipments can be delayed. No responsibility can be accepted for delays on postage. We will send all small items - handles - stools - mahjong tables - cushionsets by either Parcelpost (also known as surface mail ) which has longer delivery times or EMS ( Air freight ) around 7 - 10 days in normal circumstances. All of our products are sent out tracked.
SHIPPING OF LARGER ITEMS ** Sometimes due to backlogs at the ports around the UK the shipment can be delayed. No responsibility can be accepted for delays , and Port Fees on the shipment. Ports can vary their fees for a number of reasons. We have no control over UK import fees. We will on our quote give you an assessment of fees payable on entry - but you must be aware any changes to these fees are not our responsibility. Most of the time the fees quoted when the order is placed will remain good until your goods are delivered and clear customs.
An agent will be assigned in the UK . When the goods are about to arrive the Agent will contact you to take the relevant payment for Port Charges and VAT as quoted before you placed the order. The goods then have to clear customs.
At this point you are then free to collect the furniture - or we can arrange for Reevs Removals to handle this for you - and to deliver to your home and carry in and unpack if required. This is an additional fee - please ask for information