Conditions of Sale


We will supply a quotation from your enquiry. We deal directly with one Factory in China with whom we have been dealing since 1993 - and have built a strong and trusted relationship with them.They have made and shipped furniture worldwide to our customers who are always delighted with the quality of work - as can be seen from testiomonials here
https://www.rosewoodfurniture.co.uk/world-sales-rosewood-furniture-testimonials.asp

The factory will offer a quotation with 2 options for payment.This will include a "Guide price for freight to your nearest Sea Port" based on prevailing shipping costs at the time of Quotation - along with a guide on what import duties can be expected on arrival in your country*( See below ).

Should you decide to proceed with the order - Payment can be made by Bank Transfer - or by Credit Card in the form of a Paypal Invoice. This offers you full credit card protection but costs a little more.
Your contract will be with the factory direct - not with Finesse Furniture Ltd.

Payment Terms

The factory will raise an invoice for payment for payment by Paypal or Bank Transfer

Small items 100% with order

Larger items 30% with order as a deposit

70% balance to be settled when the furniture is ready to ship


We will be your point of contact throughout the transaction - and we will act as intermediary from start to finish on your behalf dealing with all e mail queries between yourself and the factory. For this we are paid a commission by the factory.

There is no additional cost to you over and above the quoted price.

Once the order is placed and initial payment made it will take around 8 weeks to manufacture the furniture and apply the top finish.

Once this is done - the factory will send photos for approval before packing.

Once you have approved the pre packing Photographs - the furniture will be wrapped in foam / cardboard and put into crates ready for shipping. At this point when the furniture is ready to ship - the factory will measure the "finished crates" and obtain the shipping costs at this point in time based on the current commercial price per Cu.M.. Your final invoice will then be adjusted to match these rates- with the final payment adjusted up or down as required to match the shipping costs at point of shipment.

Once the order is placed and initial payment made it will take around 8 weeks to manufacture the furniture and apply the top finish.

All documents including your insurance policy will be sent to your home by Air Mail at this point ready for collection from the port on arrival. The insurance policy covers any damage to your furniture between the factory - whilst in transit until arrival at the Sea port.

If any damage is apparent to your crate when you collect from the port - you need to have the crate lid removed and check for damage - and notify us immediately so we can put in a claim for the furniture to be remade.
We pack all furniture in very sturdy Plywood crates - so any damage is extremely rare and normally very minor.

The Factories " All Risk Insurance" covers the remake of your furniture if it gets damaged between leaving the factory and arrival at the port - but does not cover the cost of re-shipping the order if it has to be remade. You would need to contact the shipping line direct in the event of damage to try and claim the shipping costs back from them.

We have tried to find an insurance policy to cover the cost of reshipping - but Marine Cargo Insurance policies only ever cover the cost to replace any damaged goods - not the cost of reshipping them. Finesse Furniture Ltd and the Factory accept no liability for the cost of re-shipping damaged goods - if you are unfortunate enough to get damage in transit as this is totally outide of our control **

Please ensure you ( or your haulier who collects the crates from the port ) checks them carefully for damage as damages must be advised at this point. This is because once the goods leave the port they could be damaged by your hauliers. If you are having goods collected on your behalf by a haulier or removal company - we recommened that you ensure "They must insure the transit between the Port and your home " . Most removal companies offer this for a small fee**

The factory will deliver the goods to the port once made and crated, A Vessel will then be assigned to carry to goods to your nearest Sea Port.

You will be notified of the Name of the Vessel - Sailing Dates and approximate ETA of the furniture ** This can vary a little if weather is bad

An agent will be assigned at your local port. When the goods are about to arrive the Agent will contact you to take the relevant payment for Port Charges and local taxes if applicable as quoted before you placed the order. The goods then have to clear customs.

At this point you are then free to collect the furniture - or to make arrangements for somebody to collect on your behalf


* Shipping rates and port charges can change weekly. Our initial quotation will always be based on the prevailing rate at the point in time at which the quotation is provided. We have no control over international shipping rates - or Port fees on arrival in any country - and because of this we cannot guarantee any fees when an order is placed. We will however provide documentation from the shippers when the goods sale which will verify the charges at the point when the furniture ships**


Please note colours are shown on our site by way of photograph as an indication. We cannot accept responsibility for variations in colour on arrival as the photographic colour can vary to what you will see in your own home due to lighting variations. Also with Wood colours the substrate on each piece of furniture may have different grains and this affects the surface colour.