Conditions of Sale
We will supply a quotation from your enquiry. The factory will offer a quotation with 2 options for payment. Payment can be made by Bank Transfer - or by Credit Card in the form of a Paypal Invoice. This offers you full credit card protection but costs a little more.
Your contract will be with the factory direct - not with Finesse Furniture Ltd.
The factory will raise an invoice for payment for payment by Paypal or Bank Transfer
Small items 100% with order
Larger items 30% with order as a deposit
70% balance to be settled when the furniture is ready to ship
We will act as intermediary from start to finish on your behalf dealing with all e mail queries between yourself andf the factory. For this we are paid a commission by the factory. There is no additional cost to you over and above the quoted price.
Once the order is placed and initial payment made it will take around 8 weeks to manufacture the furniture and apply the top finish.
Once this is done - the factory will send photos for approval before packing. Please note colours are shown on our site by way of photograph as an inidication. We cannot accept responsibility for variations in colour on arrival as the photographic colour can vary to what you will see in your own home due to lighting variations. Also with Wood colours the substrate on each piece of furniture may have different grains and this affects the surface colour.
Once approved - the furniture will be wrapped in foam / cardboard and put into crates ready for shipping .All documents including your insurance policy will be sent to your home by Air Mail at this point ready for collection from the port on arrival.
The factory will deliver the goods to the port once made and crated, A Vessel will then be assigned to carry to goods to your nearest Sea Port.
You will be notified of the Name of the Vessel - Sailing Dates and approximate ETA of the furniture ** This can vary a little if weather is bad
An agent will be assigned at your local port. When the goods are about to arrive the Agent will contact you to take the relevant payment for Port Charges and local taxes if applicable as quoted before you placed the order. The goods then have to clear customs.
At this point you are then free to collect the furnitureor to make arrangements for somebody to collect on your behalf