Dear John,

Apart from the shoe rack, oval mirror and dressing table mirror which are still well packed, everthing has been checked and assembled. It is all perfect and we are absolutely thrilled to bits. It looks beautifull and we are looking forward to moving into our new bedroom.

I look forward to hearing from you again soon.

Best regards,
Clare

Dear John,

We have uncrated the furniture and both pieces are just perfect. Many thanks for all of your efforts and a 'job well done'.

Very best regards,
John Bowman

Hi John
I received the furniture. It is perfect, very nice. I'd like so much. Thank you.
I'd like order coffee table as well. Soon I'll contact you.

Regards

Danuta

Dear John

Just to let you know that I have received the dressing table and it is just beautiful.  Many thanks for all your help.

Regards
Susan Robinson

Hi John, just to let you know the furniture has arrived; your driver was v helpful - everything was intact and is UTTERLY BEAUTIFUL!! I am particularly delighted re the step cabinet which I know was a bargain price - it fits beautifully in the space we have; and the other items are gorgeous. Only slight regret is (not your fault), that with hindsight, I think I would have prefered the matt items to be lacquered - have you any tips about how I might lacquer them? Should I use a varnish, or a special lacquer? Obviously I wouldn't hold you responsible for any result - I thought to experiment with lacquer on the back of the smallest cabinet to see if it would work. I am having to restrain myself from looking at your website for other items....

Regards,
Helen Heaton

John,

Many thanks for yet again a super piece of furniture, we are really please with it, and we shall be ordering from you later on in the year.

Krystyna

Hi John
my table arrived with me on friday afternoon, i am delighted with it. thank you for all your help.

Martha.

Dear john,

Firstly thank you for replying to me so soon and secondly thank you so much for such beautiful furniture!
I have not had a chance to check it fully, but a slight problem is that the "Long Life" door handles to the display cabinet do not match. Two are gold colour and the other two seem to be a dull tarnished grey colour.  Any chance you could send us a set of four matching handles please? (preferably the polished gold colour) ( We sent them same day to replace the tarnished ones ). Overall your service has been exceptional and the delivery men delivered inside the house (unfortunately they arrived at around 6pm because of traffic).

Best Regards,

Najeeb

Hi John,

The TV cabinet arrived in perfect condition and I am delighted. I now wish to obtain quotes for some more items.
Item 1. Bedside cabinet FF7352L but measuring 20" wide x 17" high x 20"deep. The photograph in the web catalogue appears to have carving around the drawer handles. I would want it in Rosewood but no carving on the drawers and no holes for handles. (I will obtain my own handles and drill holes to suite.) Same colour and finish as the TV cabinet. Rear of cabinet to have sams finish as sides.
Item 2. European style buffet ff7314e. Colour and finish to be decided but probably same as TV cabinet. Measurements same as catalogue.
Item 3. Chest of drawers same design as FFF5CHEST but measuring 1000mm wide x 650mm high x 400mm deep.  This will probably mean two rows of three drawers. Colour and finish to be decided. No handles or holes.

Thank you very much for the courtesy and prompt service you provided for the supply of the TV cabinet. 

Sincerely,

John Harding

Dear Mr Williams ,

Our furniture arrived safely yesterday afternoon and we have been filling it up ever since! The colour is perfect and we are delighted with the quality. The matching Queen Anne items all go really well and we are grateful to you for arranging this 'made to measure' design. The plate glass is as ordered, except that the piece for the six-drawer chest is short on the length by about 1 inch. This is a slight disappointment as everything else is so good. Once again, thank you for your most efficient and helpful service and for the lovely bedroom furniture. With kind regards and all good wishes for Christmas.

Barrie ** The factory will replace the shortened panel of glass on the next shipment

Dear John.

We received our furniture yesterday, the delivery men were very pleasant and helpful. We are delighted with the quality of the furniture, especially the study items. Best wishes, and thankyou very much for your help.

Pauline and David Cheeseman

John
Our order (2003) safely delivered yesterday: it has now been unpacked and I can confirm that all items are complete and in fine fettle.Thank you for your very prompt and efficient attention to this order.  We are already contemplating one or two further requirements and hope to do business with you again in the not too distant future.

Kind regards

Frank Houghton.

Hi John

This is to confirm that we have received the bookcases. We are extremely pleased with the quality and workmanship, they are very impressive.

Best regards

Brian

Hi John

Just to inform you that the cabinet arrived in one piece yesterday. It is truly stunning.

Many Thanks for all your assistance and your excellent customer service.

Pat

John,

My dressing table arrived this morning in perfect condition, well worth the wait! It is even more beautiful than I expected, the photo didn't do it justice at all. It has transformed the bedroom, really exquisite. Now I just have to keep my three sticky fingered daughters away from it! Thank you for an honest, efficient service,which calmed any nerves associated with buying an unseen from the unknown.

Thank you once again.

Una

Hi John

I confirm that my furniture arrived safely today. Thank you for your professionalism and reliability during our contract. I am a very satisfied customer. I also have a great supply of firewood for Christmas! The crates are very sturdy and should add to the festive cheer. Thank you, again,

Maura Cahalane

Dear John,

I thought you might like some feedback The delivery driver was a gem! He had a hard time trying to get the very heavy crates along our gravel driveway and managed this on his own. Please thank him.
After spending an age unpacking the crates, all arrived in mint condition. The desk is beautiful and exceeds our expectations. Throughout, you have kept updated and we cannot fault this excellent service and an excellent product. A big thank you.

Regards

Graham

Hello Mr Williams

Many thanks, furniture arrived yesterday, designed as specified and looking beautiful. Far better than the photographs on the website - it needs to be seen to appreciate the quality. Thanks John

Thank you

I Wells

John

We are both thrilled with the furniture. There were no problems with the quality or the finish - it looks great

Thanks very much for all you help

Carol

Hi John,

Thank you for your email and to answer your question, sorry to say all was not well with the table.
IT WAS BRILLIANT! Bronwen and I were both delighted when we finally got all the protective wrappings off. It is an absolutely beautiful piece - and has been placed in the middle ofour lounge where it looks fantastic.

If anybody out there is not sure about whether to buy from your company - please ask them to e mail us. I really mean this - so please add this to your testimonials page. Give people our e mail address if you like and we will be more than pleased to recommend your services.

As a businessman myself - it is great to deal with people who also care about their customers. You have been so attentive since we met with you - and ensured everything arrived just as you said it would .

We will not only offer them re-assurance, but will try to convince them they will be missing a rare opportunity to acquire a very fine piece of furniture and benefit from truly friendly and professional service to boot! We will be back for more.

Kind regards

Paul and Bronwyn

Hi John

J ust to let you know that the tables we ordered from you arrived ok on Tuesday 5th at approx 10:15 am. We are very pleased with our purchase, but may I suggest that on any future shipments the bottom parts of the legs be also wrapped in protective paper.
I mention this because as the tables are packed laid on their backs, the bottom show marks where they have been touching and the vibration during transit has rubbed the colour away.

Regards

Ray

** We have now changed the packing method on this product to prevent this happening again

Hi John.

We have taken delivery of our tables on 1st June - and have managed (with some difficulty ) to unpack the very sturdy crate in which they were delivered. The tables are super - and just as we expected.

Thank you for your very efficient service - Russell

Hi John ,

Just to say that our furniture arrived today and all is well. Thank you for your help.

Sarah

John

The Furniture arrived today and it is absolutely beautiful. Thank you so much for all of your help.

Janine

Hi John

My Console Table arrived today. I am very, very pleased with it. It is absolutely beautiful. Cannot thank you and your wife enough for all the arrangements made. I shall be recommending your company to all and sundry who come here. Thank you both once again for your kind help in walking me through the website ordering process.

Wendy

Dear John

Pleased to advise that my cushions arrived safely yesterday. I am absolutely delighted with them

Many. many thanks Anny

Hi John

Our Cabinet arrived yesterday safely and undamaged. We are very pleased with it - a beautiful piece of furniture.

Thank you.

Regards Peter Gardner

Hi John

My rosewood order was received this morning. (it was a good job I was in as the delivery company never phoned to arrange a date) The Buffet and cushions were received in perfect condition. I reckon the crate weighed more than the Buffet. Great product and a great price and service from you.

What more could I ask for.

Regards John

Hi John

Just to let you know I have received my tables and I am very pleased with the quality. There is always a bit of uncertainty when you haven't actually seen the goods beforehand, but it was well worth the wait and I am very pleased with them.

Kind regards

Irene Bates

Hi John

We are delighted with the furniture and shall be ordering some more in due course. We had not expected you to unpack and install the furniture for us but are very grateful that you did. Many thanks and best wishes,

Tony & Nerys

Hi John

Sorry for the oversight - we have been very busy. We received the furniture following the announced dates, some considerable time ago.

The pieces are beautiful and arrived without any blemishes. Thank you for the good service.

J.H. de Leeuw

Hi John

The furniture arrived today and everything is great. The quality is fantastic and even nicer than it appeared on the website. The crating was great, and nothing was damaged. We are once again pleased.

Bob and Ruth Garren
Customers Second Order **

Dear John

Yes, cabinet was fully as expected. The finish is excellent and it's quite a good colour match. I like the touch of extra brass shelf supports (used to secure shelves in transit!). It butts up to and fits exactly with an existing bookcase.

Excellent service - Thank you

Rollo

Dear John,

We are very pleased with the furniture and service from your company.
We will recommend you to our friends. Thank you.

Hi John

I do want you to know how very delighted I am with the service I've received from you and Finesse - again on this - my third order. The furniture is by far the best rosewood furniture that I've seen, both in this country and in my various travels round the world, including those to Hong Kong. It really has to be seen to appreciate the quality.

Since you delivered it, the house has been transformed, and now really is a great home. I've dealt with many retailers over the years, including many internet based one, and you get the gold medal for being the best!!!

With very best wishes

Patrick

Hi John

Regarding the 5 Revolving Barstools Thanks John - I received them a few weeks ago and they are fantastic.Great dealing with you - very professional service.

Regards- Anita

John,

Just a note to say thank you for our cabinet - it really is a superb piece. It arrived last week exceptionally well packaged and now has pride of place in our front room.

We have a requirement for more so when we are ready you will most definitely be back to you.

Regards

Kim

Hi John,

My furniture arrived today and it is everything is just perfect. Thank you so much, it has been a pleasure doing business with you - your service is first class. 

Thanks again,

Kind regards, Sylvia.

Hey John

The furniture arrived in excellent condition. The finish on the pieces looks great. However, I did not see the 'touch up kit' described on your web pages. I checked the drawers of the altar table, but they were empty. I didn't see anything else in the crate.

Please can you send me one for future use

Rick

** We subsequently air mailed a repair kit

Dear John

Many thanks for all your help. Despite the enormous amount of paperwork for importation and bureaucracy by the various bodies who want part of the action here in New Zealand - the furniture has arrived. 
Having left Hong Kong 25 years ago it reminds me once again of the superb qualilty of the furniture produced in this part of the world. Your products are even better than the rosewood I bought whilst in Hong Kong - so you must have a very good factory that you are dealing with. Please pass on my gratitude to them .
An amusing aside; the delivery truck despite all advice tried to get up our steep drive and embedded, ultimately getting another truck to haul it out and gouge a fair bit of the road. So we opened the crates on the roadside to the interest of passer by. Thank you John for your help in getting this order to me - it was invaluable. I am over the moon with my purchase and will be back for more when we redecorate the next room.

Tony

Hi John,

We got everything yesterday morning. Wonderful. I’m so pleased with the furniture, arrived without a scratch.Thanks for the terrific service, my husband and I will enjoy these pieces for many years to come.

Thanks.

Kitty

Dear Finesse

I got my furniture today just letting you know it is in perfect condition, to be honest with you I was expecting something to be wrong, damage etc you always get something when you buy furniture and get it home but it is in perfect condition. Thanks for your attentive service from the point of order to delivery.

Darren

Hello pal !

Well I can call you that now john because the goods are class mate, expensive mind but class.

Mrs T is more than happy as well ,so job well done. we should be placing more orders , will keep in touch.

cheers. Glenn

John - I am writing to confirm that the bookcase and filing cabinet did indeed arrive - and I am delighted with both! Many thanks, and best regards,

Sue

Hi John

Just unpacked the furniture and put it in place. It looks fabulous.

Thanks 

Hi John.

We received our coffee table yesterday in perfect condition. We are delighted with the table and I am sure we will be contacting you soon to order some more furniture.

Many thanks for your excellent service and for keeping us up to date throughout.

Nick

Hi John

The furniture has arrived and all is well... I am very pleased with everything and thank you for all the communications you hav been a pleasure to deal with... I will keep an eye on your site as I amy order again from you in the future...

Thanks

Sara

Dear John,

We received the furniture yesterday. We still have a couple of crates to unpack, but so far everything is there and we're thrilled with the quality and the packing. The furniture is beautiful
-it's even finished on the back. You don't see that on the furniture in the US,

Hello John

The furniture has been delivered on monday the 13th at our place. All the goods are well packed in a professional way as ship-cargo! Today we unpacked the 5 cases and all the goods are in a perfect condition. We admire the craftsmanship of the cabinet maker.

The crates are also to be useful for me as I can put them on my wood burning stove. This furniture is really beautiful - much more so than you can normally find in Belgium. I feel lucky I found your site on the Internet. Thank you for your great product and service.

Ed

Dear John.

The CD Cabinet arrived mid-morning and after 'de-crating' found the cabinet in fine fettle. I am very pleased with the cabinet and thank you for your help during this my first foray into buying furniture on the Internet.

Regards 

Dear John

I would just like to thank you for your wonderful service. The furniture that I ordered from you was delivered this week and I am absolutely delighted with it.

It was well worth the wait.

Thank you so much.

Janet

Dear John.

Sorry I did not get back to you sooner, so busy smiling over my beautiful cabinet - its perfect.

Thank you so much John. It has been a pleasure doing business with you .

Best Regards Jill

Dear John ,

Opened crate on arrival from South Africa and absoluteley delighted with the console table. We will have no problem placing further orders with Finesse and or recommending to our friends .

Thanks once again

Ron

Dear John

We have received the furniture in good condition and are very thrilled with it. It is as we expected, excellent furniture as we have had this furniture before. May we thank you for your extremely efficient service and assistance every step of the way.

Bill

Hi John,

Indeed it was worth waiting, it is simply incredible, we were all astonished.... Not alone because of the beauty of the furniture - they match completely with the buffet and small table I bought 12 years ago in Belgium. I expected this quallity of course,but the fact it matches my existing table makes it even better for me

Greets

Andree

Mr Williams

I received the furniture as expected. The Bed and the Bedside cabinets look amazing. The craftsmanship is nothing I have ever seen before. I am very very satisfied. Thank you for your assistance.

Regards

John

Hello John

The Dining set is now set up and looks wonderful. We are just trying to decide which family or friends will be the first to be invited to dinner. We will recommend your site when they ask. Thanks for all of your help.

Shirley

John

Buffet arrived today in perfect condition. Looks wonderful in the room. Thank you very much for your most excellent service.

Hi John

To say I am stunned by the workmanship on my beautiful new drinks cabinet would be an understatement. Ordering on the internet - I thought I was risking a product of lesser quality.

How wrong can you be. I will be back for more.

Famke

Hi John

I took delivery of both pieces last Tuesday, 7th July and everything was just perfect. Also, the delivery people were very helpful especially Master Transport in Leeds.

I really like the furniture and would like to place another order but wondered if you could advise when your next container will be due ?

Susan

** This customer has ordered furniture on EVERY UK CONTAINER we have ever imported. Thanks Susan

Hi John

Just a quick note to advise you that we are very pleased with the quality and looks of the cabinet which arrived safely this afternoon.

Many thanks for your efficient service and we wont hesitate to recommend you to our friends and family.

Nice doing business with you. Heather

Hi John

Hope you had a good holiday. Anyway, we're absolutely delighted with it and it looks stunning in the dining room. The size and colour are perfect and delivery was on time, courteous etc. the only problem was the time it took to unpack!!

You weren't joking about the care and attention to packing. It has taken my husband over an hour to unpack the crates. Whilst this is hard work - I suppose at least it is a safe way to ensure the products arrive in the best condition possible. When you finally get through the wooden crates and unwrap the furniture - it all becomes so worthwhile.

Simply beautiful - and such great value for money.

Thanks John

The furniture was absolutely superb when unpacked I would recommend it to anyone.

Many thanks for your valuable assistance

Regards - Paula

Hi John

Thanks for e mailing me. Yes indeed the table has arrived safely. It arrived safely about 4.00 pm, and it took me some time to safely un-pack. It's in perfect condition and my wife and I are delighted with our purchase.

Thanks again.

Robert

Hi John

Thanks for the prompt delivery. Siân is very pleased with the unit. She will now want a new coffee table to match, then a cabinet for the TV and Hi-Fi. so I I've no doubt we will be in contact again.

Many thanks.

Bob

Hi John

Just a quick note to say that our Furniture and Cushions arrived safely on the 17th December. Although I nearly broke my back getting the stuff into the house, we are delighted with all of the items. Thanks for all your help in getting the stuff to us.

Regards - Mark

John

Somewhat belatedly - I am just writing to say how very pleased I am with the storage unit you supplied for me. It looks splendid in my living room and easily houses my entire collection of audio tapes with room to spare. Thanks again and I shall certainly be back for more furniture having seen the quality of this bespoke piece.

Julie

Hey John

I just wanted to let you know we received our furniture today and it is absolutely beautiful !! Mandy was even more impressed with the furniture than the photographs suggested, and she is extremely happy. When she is happy , that makes my life better, so thanks John.

Great to see that you can still find such beautiful furniture in these days of flat packed rubbish.

Mark

Hi John

I was looking for a link on your site so I could leave some feedback to say how pleased we were with the furniture - but we couldn't find one. Anyway we are really delighted with all the furniture and with the service received. Once we have saved up some more money - we will be back for more.

Julie

John

I have just taken delivery of my Dining table and chairs - and wanted to let you know how delighted I am with my purchase. The colour and finish match the rest of my decor perfectly. I am so pleased I found you as the shop I bought at before in Gerrards Cross was almost 3 times the price !

It was called Orientique and did furniture very similar to yours. However it was a lot more expensive. I still cannot believe that I found you on the internet when you are so close to my home. Thanks very much for all your expertise and help.

Steve

Mr Williams

Thank you for my nest of tables which arrived today. They are absolutely stunning. I was very worried about online shopping but thankyou for your help in " Walking me through " the ordering process. I am not used to the internet - and did not feel very happy about ordering - but you put my mind at rest.

I am so pleased with my purchase. I will be ordering more furniture for my lounge towards the end of the year - and will speak to you then.