FINESSE FURNITURE FAQ'S & CONDITIONS OF SALE
GOODS SENT WORLDWIDE
We require payment in full for all consignments outside of the UK. To keep our worldwide prices low - we take your payment and transfer funds directly to the factory who will then produce your furniture - and ship it directly to your nearest sea port. At all stages we will keep you informed as to the progress of your order - right through until its arrival at your Sea Port. All original doumnetation will be air mailed to you prior to the ship arriving - in readiness for collection.
Download our Terms and Conditions PDF
All lead times given are approximate - and can only be estimated once we have placed an order . The goods are made abroad and then have to be shipped and Customs cleared - so we can never be specific about delivery dates. We will however give a good estimate based on the information supplied to us by the factory if required.
As a general rule - from receipt of your order with payment
- Manufacturing will take around 6 - 8 weeks from point of order unless the item is from our stock range - and if we have it in stock it may take as little as 2 - 3 weeks to apply the colour and finish
- Once made the furniture will be packed and crated ready to ship. The crate will have to be fumigated prior to the loading of the item.
- Finally the Crate will be loaded onto a container vessel for delivery to your chosen Sea port, At this tage all documents will be Air Mailed to you in readiness for collection
TUNG OIL FINISH
The Tung Oil finish on our furniture is produced by hand. Whilst our samples give an idea of colour - we cannot guarantee the final colour being identical - as the pigments in each batch of oil will vary - and the effect will vary depending on the tone of the wood used for each piece.
IN THE UNLIKELY EVENT OF PROBLEMS ON DELIVERY
We will supply you with Insurance details prior to the arrival of your goods. Should there be any damage - you should contact the Insurance agent listed on your form who will call to assess the damage and put the claim into motion. All worldwide orders are shipped fully insured on an All risks basis to safeguard against any unforeseen problems.
PAYMENT
Payment is required in full before we process your order. For your own security we recommend that you pay by Credit Card as this affords extra security for you. Once your payment has been made - we transfer the funds to the factory to start production. Payments once made are not refundable - however we may at our discretion issue a refund if the funds have not been transferred to the factory for production to start. In the event that we do decide to issue a refund then we reserve the right to reclaim the processing fees which we are charge by the Credit Card Company. On GBP Payments we are charged 2.5% processing fees for taking a payment - and on US$ we are charged 3.3% for taking a payment from overseas. We also reserve the right to make a charge for admin time involved in processing to this point at both our end and the factory end of up o US$140 in the event of a cancellation after production has started - and to cancel the order as long as the factory are happy to accept the cancellation from us. If the factory refuse the cancellation as the units ordered are bespoke to the customer and not resaleable - then we will not make a refund to the customer - as clearly stated in our terms above.
FLOATING CENTRE PANELS
With the Floating Centre Panel method of construction - it is normal for a little shrinkage or expansion to occur when the furniture is placed into a centrally heated house - as it settles. This results in an exposed area of wood alongside the centre panels. We recommend leaving the furniture for 3 months. By then any movement should have happened - and a French Polisher can be called in to touch up the exposed surface with the stain from our repair pack. Once this has been done once - it will normally never need doing again.
THIS IS PERFECTLY NORMAL AS THE PRODUCT IS SOLID WOOD !!!
All solid wood will expand and contract a little with temperature changes.It is a natural product and will move until it settles in the humidity of your home We recommend leaving the furniture to settle for around 4 months - after which time it will have stabilized. A good French polisher can then come and touch up the lines around the edge of each panel to cover the shrinkage marks. The shrinkage will only normally ever occur as the rosewood furniture acclimatizes to your home surroundings - and once it has been polished out should never occur again. This also applied to ridges and minor warpage around the edge of panels during shrinkage. They can be taken down by a French Poliser with fine grade 000 wire wool and polished out invisbly - so no not worry if shrinkage occurs
